OFWs to become call center agents

OFWs to become call center agents

THE Philippine government expects around 30,000 position in the business process outsourcing (BPO) industry to be alloted to repatriated overseas Filipino workers (OFWs) that were affected by the global COVID-19 pandemic.

Labor Asst. Secretary Dominique Tutay said that the Department of Labor and Employment (DOLE) and the Information Technology and Business Process Association of the Philippines (IBPAP) are set to sign an agreement that will led to the accomodation of returning workers in the call center business.

Tuyay vowed the the department will fully assist returning OFWs in order to connect them to BPO companies that are willing to reserve positions for them.

DOLE said that this is one of the programs the government is doing in order to alleviate the plight of OFWs who have lost their job abroad and most are breadwinners of their family back here in the Philippines.

The department will be setting up a database that will contain the important informations of the returing OFWs in order to track their qualifications.

Interested applicants will then be referred to the Technical Education and Skills Development Authority (TESDA) in order to recalibrate their skills that are required in the positions especially in oral communications.

Recently, the BPO industry was one of the sector that the DOLE identified as the most resilient in this time of pandemic and will continue to be so in the coming years.

There are now around 230,000 OFWs that returned to the Philippines and are mostly are now left without proper jobs.

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